Customer Care Executive

Customer Operations

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Job Title: Customer Care Executive                                       Reporting to: Head of Operations & Procurement

 

Job Purpose:

We are seeking an enthusiastic and talented individual to join our Customer Care Team. In this role you must be an enthusiastic, highly motivated problem solver who is passionate about creating a positive customer experience and supports building strong relationships with our customers. This position plays a crucial part in the overall customer experience we provide our customers as they will be the first point of contact for dealing with many of customer requests. 

 

The candidate must have a positive, empathetic and professional attitude to customers at all times.  In addition, they must have strong interpersonal skills and take personal pride and job satisfaction in responding accurately and efficiently to callers, always ensuring our customers enjoy a positive experience with ALD Automotive. This role is suited to someone who has the ability to prioritise and multitask, along with excellent time management skills.

 

Key Responsibilities:              

  • Responsible for database management – examples:  creating new drivers, driver allocations, cost centre & department updates, loading of new fleet management vehicles on the system
  • Management and renewal of insurance policies
  • Handling of customer queries within the agreed SLA
  • Preparation of customers reporting and ad-hoc reports as required
  • Uploading of relevant documentation and information onto company systems
  • Distribution of ALD Automotive branding to suppliers nationwide
    • Ensure all necessary documentation and contracts are in order and filed correctly
    • Organise rental bookings on behalf of the team
    • Assist in customer set ups and support customer implementations
      • Ensure all current processes and procedures are followed to adhere to business controls
      • Contribute to new projects and processes to assist in making the department more efficient and effective
        • Ensure all work requests are completed on time and in line with service level agreements
        • Update and maintain client information and data promptly and accurately
          • Work closely with other internal teams to ensure business and customer objectives are met
          • An understanding of the range of services, products, systems & processes in ALD to enable you fulfil your role in the Customer Care Team
          • Ad-hoc duties as assigned by Management

 

Key Requirements:

  • Ability to work in a fast-paced environment, with flexibility and the ability to multitask
  • Energetic self-starter, team-oriented, with strong interpersonal skills
  • Ability to maintain a positive, empathetic and professional attitude toward customers at all times
  • Strong organisational, presentation, and communication skills (both verbal and written)
  • Excellent work ethic and ability to work to deadlines and/or under pressure
  • Expertise with Microsoft Office. Primarily Outlook and Excel with the ability to understand and work with formulas and formats submitted by customers
  • Previous experience in a customer service role is preferable


Published at 10/06/2021

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  • ALD Automotive

    Email: info@merrionfleet.ie

    Address

    15/16, Holly Avenue,
    Stillorgan Business Park,
    Dublin, Ireland.
    A94 XA72

    Phone Number

    +353 (01) 206 1118