Driver Services Co-Ordinator

Driver Services

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Job Title: Driver Services Co-Ordinator                                                                    Reporting to: Driver Services Manager

Job Purpose:

The Driver Services team is responsible for providing excellent customer service to all ALD Automotive drivers through our call centre Department. Candidates must be highly driven, self-starters with excellent communication and administrative skills, who have the ability to work as part of a team. Previous customer service experience is desirable.

Key Responsibilities:

  • Candidate must be able to manage a high volume of inbound and outbound calls whilst promoting and maintaining a high level of customer service
  • Handle customer and supplier inquiries both telephonically and by email as per agreed performance levels
  • Ensure that the department KPI’s are adhered to with response time to phone calls, e-mails and scheduled vehicle maintenance
  • Manage vehicle mechanical repairs and routine maintenance, in accordance with the manufacturer’s service requirements and customer’s set parameters
  • Maintain a high level of detail and keep the database and any relevant record up to date
  • Respond and resolve issues quickly and efficiently, meeting our customers’ needs at all times
  • Assist the team to deliver on company objectives and fleet requirements
  • Responsible for escalating all queries outside the service levels to the Supervisor
  • Maintain excellent working relationships with internal departments and external contacts
  • To work in partnership with your Manager and colleagues to deliver the highest level of customer service to all customers
  • Additional duties or projects as requested by the Team Leader/Manager

Key Capabilities:

  • Previous call centre experience or customer service skills
  • Interest/knowledge of the motor industry or maintenance control experience
  • Administrative and computer skills, with high standard of accuracy
  • Ability to work under pressure in a high volume and demanding environment 
  • Ability to meet deadlines and quick query resolution
  • Ability to work and contribute within a team environment
  • Professional, courteous, calm and efficient
  • Self-motivated, positive individual with drive, enthusiasm and commitment
  • Strong interpersonal skills with a problem-solving ability

 

 

 

 

 


Published at 29/07/2021

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  • ALD Automotive

    Email: info@merrionfleet.ie

    Address

    15/16, Holly Avenue,
    Stillorgan Business Park,
    Dublin, Ireland.
    A94 XA72

    Phone Number

    +353 (01) 206 1118